Refund policy
Refund & Return Policy
We want you to love your Everjoy bikini. If there is an issue with your order, please contact us at support@everjoyswim.com within 30 days of delivery.
Return Eligibility
For hygiene reasons, swimwear can only be returned if it is:
- Unworn
- Unwashed
- Unused
- In its original condition
- Returned with all tags and protective liners attached
- In its original packaging when possible
Items that have been worn, washed, damaged, stained, altered, or returned without hygiene liners or tags cannot be accepted.
Return Window
You have 30 days from the date of delivery to request a return.
To start a return, contact us at support@everjoyswim.com with your order number and the reason for your return.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, or if you received the wrong item, contact us at support@everjoyswim.com within 7 days of delivery with photos of the issue.
If approved, we will help you with a replacement, store credit, or refund.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow a few business days for your bank or payment provider to process the refund.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on worn or used swimwear.
Sale Items
Items purchased during promotions or sales may be eligible for returns only if they meet the return conditions above.